As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Warren...
Are you a resident of Warren, MI looking for a rewarding and fulfilling career opportunity? Look no further! We are currently hiring for the position of Customer Service in Warren, MI, and here's why you should consider this fantastic opportunity. First and foremost, this position is tailored specifically for the residents of Warren, MI. By joining our team, you'll have the chance to work in your own community, serving and supporting your fellow Warren residents. This means that you'll have a unique understanding of the needs and concerns of the local community, allowing you to provide exceptional customer service that truly speaks to the residents of Warren. Additionally, by working in Warren, MI, you'll enjoy the convenience of a short commute. No more long hours spent in traffic or traveling to distant locations. This opportunity allows you to work close to home, reducing stress and increasing your overall work-life balance. You'll have more time to spend with your family, pursue your hobbies, and engage in community activities. Furthermore, Warren, MI has a vibrant and diverse community, making each day at work an exciting and enriching experience. As a customer service representative, you'll have the opportunity to interact with people from various backgrounds, cultures, and experiences. This diversity will broaden your horizons, enhance your communication skills, and enable you to build meaningful relationships with the residents of Warren. Lastly, Warren, MI offers a robust job market with ample opportunities for career growth and advancement. By starting your career in customer service, you'll have the chance to develop essential skills, gain valuable experience, and pave the way for future professional success. Whether you aspire to climb the corporate ladder or transition to a different role within the company, this opportunity in Warren, MI will provide you with a solid foundation for your career journey. In conclusion, if you're a resident of Warren, MI seeking a fulfilling career that allows you to make a difference in your community, offers a short commute, embraces diversity, and provides ample opportunities for growth, this customer service position is the perfect fit for you. Don't miss out on this incredible opportunity – apply today!