As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Troy...
Are you a resident of Troy, MI looking for an exciting opportunity that allows you to showcase your exceptional customer service skills? Look no further! We are currently hiring for a Customer Service role in Troy, MI, and here's why you should consider this opportunity: First and foremost, by joining our team in Troy, MI, you will have the chance to work in your own community. This means that you will be serving and assisting fellow Troy residents, creating a strong sense of camaraderie and fostering a deep connection with your customers. You will have the opportunity to build long-lasting relationships with the people you serve, making your job not just about customer service, but also about building a tight-knit community. Additionally, working in Troy, MI means that you will be contributing to the local economy. By being part of a customer service team in your own city, you will play a vital role in supporting local businesses and helping them thrive. Your dedication to providing exceptional service will not only benefit the customers you assist but also the businesses you serve, ultimately contributing to the growth and success of your own community. Furthermore, as a Troy, MI resident, you are already familiar with the unique needs and preferences of the local population. This gives you a significant advantage in understanding customer expectations and tailoring your service to meet their specific requirements. Your deep understanding of the Troy community will enable you to provide personalized assistance, ensuring that each customer feels valued and understood. In conclusion, this Customer Service opportunity in Troy, MI offers you the chance to work in your own community, support local businesses, and leverage your knowledge of the area to provide exceptional service. Join our team now and be a part of the thriving Troy, MI community while advancing your career in customer service.