As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Royal Oak...
Royal Oak, MI residents should consider the Customer Service opportunity we are currently hiring for in their city for a multitude of reasons. As a resident of Royal Oak, MI, you have the advantage of working in a thriving and vibrant community while enjoying the benefits of a local job opportunity. First and foremost, Royal Oak is known for its strong sense of community. By working in Customer Service in Royal Oak, you will have the opportunity to interact with and serve your fellow community members on a daily basis. This allows for a more personalized and meaningful work experience, as you will be able to establish connections and build relationships with the people you serve. Additionally, by providing excellent customer service to your fellow residents, you will play a vital role in enhancing the overall experience and satisfaction of the community. Furthermore, Royal Oak is home to a diverse range of businesses and industries, making it an ideal location for professional growth and development. By working in Customer Service in Royal Oak, MI, you will have the opportunity to gain valuable skills and experience that can be applied to various industries. Whether you are just starting your career or looking to make a career change, this opportunity can provide you with a strong foundation and open doors to new possibilities. Additionally, Royal Oak offers a convenient location and easy accessibility for its residents. With its close proximity to major highways and public transportation options, commuting to and from work becomes hassle-free. This allows for a better work-life balance and less time spent on the road, giving you more time to enjoy the numerous amenities Royal Oak has to offer. In conclusion, the Customer Service opportunity in Royal Oak, MI provides residents with the chance to work in a close-knit community, gain valuable skills, and enjoy the convenience of a local job. By considering this opportunity, Royal Oak residents can contribute to the growth and success of their community while also advancing their own professional goals.