As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Ypsilanti...
Are you a resident of Ypsilanti, MI looking for a new and exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in Ypsilanti, MI, and here's why you should consider this opportunity. First and foremost, this position is specifically tailored to cater to the needs of Ypsilanti residents. As a customer service representative, you will have the unique opportunity to directly interact with the local community, providing them with exceptional service and support. By being a resident yourself, you will understand the specific challenges and requirements faced by the people of Ypsilanti, allowing you to empathize with their concerns and provide effective solutions. Furthermore, being based in Ypsilanti means that you will be a part of a tight-knit community. Ypsilanti is known for its friendly and welcoming atmosphere, and by working in customer service, you will have the chance to connect with your fellow residents on a daily basis. Building these connections not only enhances your professional network but also contributes to the overall sense of community and belonging in Ypsilanti. Additionally, this position offers great potential for personal and professional growth. By interacting with a diverse range of customers, you will gain valuable experience in problem-solving, communication, and conflict resolution. These skills are transferable and highly sought after in various industries, opening doors to new opportunities in the future. Moreover, working in Ypsilanti allows you to support and contribute to the local economy. By being employed in your own community, you will be directly impacting the growth and prosperity of Ypsilanti. This sense of fulfillment and pride is invaluable, as it enables you to play an active role in shaping the future of your city. In conclusion, this Customer Service opportunity in Ypsilanti, MI is tailor-made for residents like you. It offers the chance to connect with your community, develop valuable skills, and contribute to the growth of Ypsilanti. Don't miss out on this incredible chance to make a meaningful impact right where you live. Apply now and embark on an exciting career journey in Ypsilanti!