As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Wyandotte...
Are you a resident of Wyandotte, MI? Are you seeking a rewarding career opportunity that allows you to serve your local community? Look no further! We are currently hiring for Customer Service in Wyandotte, MI, and here's why you should consider this opportunity tailored specifically for you. As a resident of Wyandotte, MI, you know how important community connections are. This job offers you the chance to directly serve your neighbors and fellow community members. By providing excellent customer service, you will contribute to enhancing the overall experience of residents, making a positive impact on the community as a whole. Furthermore, working in Wyandotte allows you to experience the unique charm and warmth this city has to offer. Known for its friendly and tight-knit community, Wyandotte residents pride themselves on supporting local businesses and fostering a welcoming atmosphere. By joining our team, you will become an integral part of this community, building relationships with your fellow residents and creating a sense of belonging. Living in Wyandotte, MI means you understand the local culture, preferences, and needs of the residents like no one else. By working in customer service within your own community, you will have a deeper understanding of the challenges and concerns faced by your neighbors. This insight will enable you to provide personalized solutions and exceed customers' expectations, ensuring their satisfaction and loyalty. Moreover, being a Wyandotte, MI resident means you value the strong work ethic and dedication that characterizes this area. By working locally, you contribute to the prosperity and growth of your own community. Not only will you have the opportunity to make a difference in the lives of your neighbors, but you will also be supporting the local economy and creating job opportunities for fellow residents. In conclusion, this Customer Service position in Wyandotte, MI is an exceptional opportunity for residents who want to serve their community, build meaningful relationships, and contribute to the growth and prosperity of their hometown. Join us and become an integral part of Wyandotte's thriving community today!