As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Woodhaven...
Are you a resident of Woodhaven, MI in search of a rewarding career opportunity? Look no further! We are currently hiring for a Customer Service position in Woodhaven, MI, and here's why you should consider this fantastic opportunity. First and foremost, as a resident of Woodhaven, MI, you already know that our community is known for its strong sense of togetherness and friendly atmosphere. By joining our Customer Service team, you will have the opportunity to serve and connect with your fellow Woodhaven residents on a daily basis. This role will allow you to build lasting relationships with members of our community, creating a sense of fulfillment and pride in your work. Furthermore, working in Customer Service in Woodhaven, MI means that you will be part of a thriving local economy. Woodhaven is a vibrant city with numerous businesses and industries, providing a steady flow of customers and opportunities for professional growth. By joining our team, you will not only contribute to the economic development of Woodhaven but also have the chance to learn and develop valuable skills that will benefit you throughout your career. Additionally, as a resident of Woodhaven, MI, you understand the importance of exceptional customer service. Our community values high-quality interactions and personalized experiences. By taking on this role, you will have the chance to make a positive impact on the lives of Woodhaven residents by providing them with outstanding service and addressing their needs and concerns. Lastly, by working in Woodhaven, MI, you will enjoy the benefits of a close-knit community. Our team fosters a supportive and collaborative work environment, where individuals are encouraged to grow and succeed. You will be surrounded by like-minded professionals who share your passion for delivering exceptional customer service. In summary, as a resident of Woodhaven, MI, this Customer Service opportunity offers you the chance to connect with your community, contribute to the local economy, provide outstanding service to your fellow residents, and be part of a supportive team. Don't miss out on this opportunity to make a difference in Woodhaven, MI! Apply today and embark on a fulfilling career journey right in your own backyard.