As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about White Lake...
Are you a resident of White Lake, MI looking for a new job opportunity? Look no further! We are currently hiring for a Customer Service position in White Lake, MI, and here is why you should consider this opportunity. First and foremost, by working in White Lake, MI, you can enjoy the convenience of a short commute. No more spending hours in traffic or dealing with long-distance travel. This position offers you the chance to work close to home, allowing you to spend more time with your family, pursue hobbies, or simply relax after work. Moreover, as a White Lake, MI resident, you already know the unique charm and sense of community that this area holds. By working in your local community, you have the opportunity to connect with your neighbors and contribute to the growth and success of White Lake. Being a part of the local workforce allows you to build relationships with customers and provide them with exceptional service, fostering a strong sense of pride in your community. Furthermore, White Lake, MI offers a diverse range of businesses and industries. By working in customer service, you will gain valuable skills and experiences that can be applied to various sectors, setting you up for success in your future career endeavors. Whether you choose to stay in White Lake or explore opportunities elsewhere, this position will equip you with a versatile skill set that is highly sought after in today's job market. In addition, White Lake, MI boasts a vibrant local economy with numerous opportunities for professional growth. By joining our team, you will have access to ongoing training and development programs that will enable you to enhance your skills and advance within the company. This means that you can enjoy a fulfilling and rewarding career right here in White Lake, MI. Overall, as a White Lake, MI resident, this job opportunity offers you the advantages of convenience, community connection, diverse career prospects, and professional growth. Don't miss out on the chance to contribute to your local community while building a successful career. Apply now for our Customer Service position in White Lake, MI!