As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Wayne...
Are you a resident of Wayne, MI looking for a rewarding career opportunity that allows you to serve your community? Look no further! We are currently hiring for a Customer Service position in Wayne, MI and we believe that this opportunity is tailor-made for the residents of this vibrant city. Wayne, MI is a close-knit community that values strong relationships and exceptional service. As a Customer Service representative, you will have the chance to directly impact the lives of your fellow residents by providing outstanding support and assistance. Whether you are helping a customer troubleshoot a technical issue or addressing their concerns with a product or service, you will be the friendly face and voice of our company, ensuring that their needs are met and their expectations exceeded. Furthermore, as a Wayne, MI resident, you possess a unique understanding of the local culture and community dynamics. This knowledge will give you an edge in providing personalized and relevant assistance to our customers. By being familiar with the local businesses, landmarks, and events, you will be able to offer recommendations and solutions that are specific to Wayne, MI, enhancing the customer experience and building trust. Additionally, being a Customer Service representative in Wayne, MI allows for a convenient work-life balance. You won't have to endure long commutes or spend hours away from your loved ones, as you will be serving your community right from your own backyard. This means more time to engage in community activities, attend local events, and enjoy the amenities that Wayne, MI has to offer. In conclusion, this Customer Service opportunity in Wayne, MI is an ideal fit for residents who are passionate about their community and eager to make a difference. Join us in serving your fellow Wayne, MI residents and be a part of fostering a strong sense of belonging and exceptional customer experiences. Apply today and embark on a fulfilling career right here in Wayne, MI!