As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Waterford...
Are you a resident of Waterford, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in Waterford, MI, and here's why you should consider this fantastic opportunity. First and foremost, as a Waterford, MI resident, you already understand the unique needs and preferences of the local community. By joining our Customer Service team, you will have the opportunity to directly contribute to the growth and development of businesses in your very own neighborhood. You will be able to assist fellow Waterford residents and provide them with exceptional customer service, ensuring their satisfaction and loyalty. Moreover, working in Waterford, MI offers several advantages. The close-knit community fosters a friendly and supportive work environment where you can build strong relationships with both colleagues and customers. You will have the chance to connect with your neighbors, understand their needs on a personal level, and make a positive impact on their lives. Additionally, as a Waterford, MI resident, you are well aware of the thriving local economy. By joining our Customer Service team, you will become an integral part of this growth, supporting the success of local businesses and contributing to the overall prosperity of the community. Your role will be essential in maintaining customer satisfaction and driving customer loyalty, ensuring that Waterford, MI continues to flourish. Furthermore, working in Waterford, MI provides you with the convenience of a short commute and the opportunity to work in a familiar environment. You will be able to enjoy the comfort of working close to home, saving time and money on transportation. In conclusion, this Customer Service opportunity in Waterford, MI is ideal for residents who are passionate about their community and want to make a positive impact. By joining our team, you will have the chance to connect with your neighbors, support local businesses, and enjoy the convenience of working close to home. Don't miss out on this incredible opportunity – apply today and become an essential part of the Waterford, MI community!