As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Washington...
Are you a resident of Washington, MI looking for a rewarding career opportunity? Look no further! We are currently hiring for Customer Service positions in Washington, MI and here is why you should consider this opportunity. As a resident of Washington, MI, you are well aware of the tight-knit community that this town offers. By joining our Customer Service team, you will have the chance to serve and support your very own community members. Imagine the satisfaction of assisting your friends and neighbors with their inquiries and concerns, knowing that you are making a direct impact on their lives. Moreover, Washington, MI is known for its strong work ethic and friendly residents. By joining our Customer Service team, you will have the opportunity to work alongside like-minded individuals who value hard work and providing exceptional service. Collaborating with your fellow Washington, MI residents will not only create a supportive work environment but also foster a sense of camaraderie and unity. In addition to the community-oriented aspect, this Customer Service role offers numerous benefits for Washington, MI residents. Firstly, the position is conveniently located in Washington, MI, eliminating the need for a long commute. This allows you to spend more time with your family and engage in activities that matter to you. Furthermore, this opportunity provides excellent growth potential. As a resident of Washington, MI, you have the advantage of building strong relationships with local businesses and customers. This can open doors for career advancement within the company or even lead to exciting opportunities within the Washington, MI community. In conclusion, this Customer Service position in Washington, MI offers Washington, MI residents a chance to serve their community, work alongside fellow residents, and enjoy the benefits of a conveniently located job with excellent growth potential. Don't miss out on this opportunity to make a difference in the lives of your neighbors while building a fulfilling career in your hometown. Apply today and embark on a journey that combines professional growth with community impact.