As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Tecumseh...
Are you a resident of Tecumseh, MI, looking for a rewarding career in customer service? Look no further! We are currently hiring for a Customer Service position in Tecumseh, MI, and we believe this opportunity is perfect for you. Here's why: 1. Local Convenience: By working in Tecumseh, MI, you can enjoy the convenience of a short commute. No more wasting hours in traffic or enduring long-distance journeys to work. Our location in Tecumseh allows you to maintain a healthy work-life balance, giving you more time to spend with your family, pursue hobbies, and engage in community activities. 2. Community Engagement: As a Tecumseh resident, you understand the importance of community engagement. By joining our team in Tecumseh, you'll have the chance to serve and support the local community directly. Our customer service role involves interacting with customers from Tecumseh and surrounding areas, allowing you to foster relationships and make a positive impact on your neighbors. 3. Familiarity with Local Culture: As a resident of Tecumseh, MI, you are already familiar with the local culture, values, and preferences. This knowledge gives you a unique advantage in providing exceptional customer service. You can easily understand the needs and expectations of the community, ensuring a personalized and tailored experience for our customers. 4. Growth Opportunities: Our company believes in promoting from within, providing ample opportunities for career growth and development. By joining our team in Tecumseh, MI, you can establish a long-term career path within a supportive and nurturing environment. We value our employees and are committed to helping them achieve their professional goals. 5. Competitive Compensation: We offer competitive compensation packages that align with the local market in Tecumseh, MI. You will be fairly rewarded for your hard work and dedication, ensuring financial stability and security. In conclusion, if you are a resident of Tecumseh, MI, seeking a customer service role, this opportunity is tailor-made for you. Enjoy the convenience of a local commute, engage with your community, leverage your knowledge of the local culture, and embrace numerous growth opportunities while being fairly compensated. Don't miss out on this chance to build a fulfilling career right here in Tecumseh, MI.