As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about St. Clair Shores...
Are you a resident of St. Clair Shores, MI looking for a rewarding career in customer service? Look no further! We have a fantastic opportunity waiting for you right here in your very own community. As a customer service representative in St. Clair Shores, MI, you will have the unique advantage of working close to home. Say goodbye to long commutes and hello to a better work-life balance. By joining our team, you will be able to avoid the daily traffic hassles that come with working in a faraway location, allowing you to spend more time with your loved ones and engage in activities that truly matter to you. Moreover, as a resident of St. Clair Shores, MI, you already understand the importance of community. By working in customer service in your local area, you will have the opportunity to directly impact the lives of your neighbors, friends, and fellow community members. You will be the friendly face they turn to for assistance, providing exceptional service that reflects the warmth and hospitality the St. Clair Shores community is known for. Additionally, as a customer service representative in St. Clair Shores, MI, you will have the chance to develop deep connections with local businesses and organizations. By building strong relationships with these entities, you will not only be an advocate for our company but also for the growth and success of your community. Your contributions will directly contribute to the economic development and well-being of St. Clair Shores, MI. In summary, if you are a resident of St. Clair Shores, MI, this customer service opportunity is ideal for you. Enjoy the convenience of working close to home, make a meaningful impact on your community, and forge valuable connections with local businesses. Join our team today and be a part of the St. Clair Shores, MI success story!