As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about St. Clair...
Are you a resident of St. Clair, MI, looking for an exciting and rewarding job opportunity? Look no further! We are currently hiring for Customer Service positions in St. Clair, MI, and here's why you should consider this opportunity. St. Clair, MI, is a close-knit community that values strong relationships and exceptional customer service. By joining our team, you will have the opportunity to make a positive impact on the lives of your fellow St. Clair residents. As a Customer Service representative, you will be the face and voice of our organization, ensuring that every interaction with our customers is friendly, efficient, and helpful. One of the unique aspects of this job opportunity is the chance to work with a team that truly understands the needs and preferences of St. Clair residents. Our team has been trained extensively on the local community, enabling them to provide tailored assistance and personalized support to our valued customers. Whether it's answering questions about local events, recommending nearby businesses, or providing information about community resources, you will be equipped with the knowledge and expertise to go above and beyond for St. Clair residents. Additionally, as a resident of St. Clair, MI, you will enjoy the convenience of working close to home. No more long commutes or traffic jams! By working in St. Clair, you will have more time to spend with your family, engage in community activities, and enjoy the natural beauty that the area has to offer. Furthermore, this job opportunity offers competitive compensation and benefits, ensuring that your hard work is rewarded. We also provide opportunities for career growth and development, allowing you to build a successful and fulfilling career right here in St. Clair, MI. In conclusion, if you are a resident of St. Clair, MI, seeking a customer service role that allows you to make a difference in your community, offers excellent benefits, and provides opportunities for personal and professional growth, this opportunity is perfect for you. Join our team and become an integral part of St. Clair's thriving customer service community. Apply today!