As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Southgate...
Are you a resident of Southgate, MI looking for an exciting career opportunity in customer service? Look no further! We are currently hiring for a Customer Service position in Southgate, and here's why you should consider this opportunity. First and foremost, this position is conveniently located in Southgate, MI. By working in your own community, you can avoid long commutes and spend more time doing what you love. Southgate is a vibrant city known for its friendly residents and strong sense of community. By working here, you'll have the chance to serve and interact with your neighbors, building meaningful relationships and making a positive impact on the local community. Additionally, this role offers immense growth potential. As a Customer Service representative, you will have the opportunity to work with a diverse range of customers, providing exceptional service and support. This will not only enhance your communication and problem-solving skills but also expand your knowledge in various industries. With the thriving business environment in Southgate, MI, there is ample opportunity for professional development and advancement within the company. Furthermore, this position offers competitive compensation and benefits. We value our employees and are committed to providing them with a rewarding work experience. In addition to a competitive salary, we offer comprehensive health insurance, retirement plans, and paid time off. We understand the importance of work-life balance, and we strive to create a supportive and inclusive work environment. Lastly, by joining our team in Southgate, MI, you will become part of a close-knit work community. We prioritize teamwork and collaboration, fostering an environment where everyone's contributions are valued. You'll have the chance to work alongside talented individuals who share your passion for exceptional customer service. In conclusion, this Customer Service opportunity in Southgate, MI is tailor-made for residents looking for a fulfilling career close to home. With its convenient location, growth potential, competitive compensation, and supportive work environment, this role offers everything you need to thrive professionally. Don't miss out on this chance to join a dynamic team and make a difference in your own community.