As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Shelby...
Are you a resident of Shelby, MI looking for an exciting career opportunity in customer service? Look no further! We are currently hiring for a Customer Service position in Shelby, MI, and here's why you should consider this opportunity. First and foremost, choosing a job in your own community can bring a multitude of benefits. By working in Shelby, MI, you will have the unique advantage of being close to home, eliminating long commutes and allowing for a better work-life balance. Imagine spending less time stuck in traffic and more time with your loved ones or pursuing your hobbies. Additionally, by working in Shelby, MI, you will have an opportunity to support and serve your own community. As a Customer Service representative, you will be the face and voice of our company, interacting with local residents and businesses on a daily basis. By providing exceptional customer service, you will contribute to the growth and success of our community. Your efforts will not only benefit our company but also strengthen the local economy and build lasting relationships with your neighbors. Moreover, Shelby, MI is a close-knit community that values collaboration and teamwork. By joining our Customer Service team, you will become part of a supportive and inclusive work environment. You will have the chance to work alongside fellow Shelby residents who share a common bond and understanding of your community's unique needs and aspirations. Lastly, Shelby, MI offers a range of amenities and attractions that make it an exceptional place to live and work. From its beautiful parks and recreational areas to its vibrant local businesses and cultural events, Shelby has something for everyone. By working in Shelby, you can take full advantage of these benefits and contribute to the growth and development of your own community. In conclusion, if you are a Shelby, MI resident seeking a rewarding career in customer service, this opportunity is tailor-made for you. By working close to home, supporting your community, and enjoying the perks of Shelby's unique offerings, you can build a fulfilling and prosperous career while contributing to the growth and success of your own community. Don't miss out on this chance to make a difference in Shelby, MI!