As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Saginaw...
If you are a resident of Saginaw, MI and looking for an exciting job opportunity, we have the perfect position for you! We are currently hiring for a Customer Service role in Saginaw, MI, and here's why you should consider this opportunity. Saginaw, MI is a vibrant community with a strong emphasis on customer service. As a resident of Saginaw, you understand the importance of providing excellent customer support to enhance the overall experience of individuals visiting or living in our city. This job opportunity allows you to contribute directly to the growth and success of local businesses and organizations. By joining our team as a Customer Service representative, you will have the chance to work with a diverse range of customers from Saginaw and surrounding areas. You will be the face of our company, interacting with residents, tourists, and businesses, and ensuring their needs are met with utmost professionalism and care. Moreover, as a Saginaw resident, you possess local knowledge and insights that can greatly benefit our customers. You are familiar with the unique characteristics of our city, including its rich history, cultural events, and must-visit attractions. This knowledge will enable you to provide personalized recommendations and assistance to customers, creating memorable experiences for them and fostering a positive image of Saginaw. Additionally, this role offers great flexibility and opportunities for growth within the community. As a customer service representative, you will develop valuable skills in communication, problem-solving, and teamwork. These skills can be applied not only in this role but also in various other industries and positions within Saginaw, MI. This job opportunity can serve as a stepping stone to a successful and fulfilling career within our community. In conclusion, if you are a resident of Saginaw, MI, this customer service position presents an exciting chance to contribute to the growth of our community while utilizing your local expertise. Join us in providing exceptional customer service and help shape the positive reputation of Saginaw, MI!