As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Romulus...
Are you a resident of Romulus, MI looking for an exciting opportunity in the customer service field? Look no further! We are currently hiring for a Customer Service position in Romulus, MI, and here's why you should consider this opportunity: 1. Convenient Location: By working in Romulus, MI, you won't have to worry about a long commute or spending hours stuck in traffic. This means more time for yourself and your loved ones, allowing for a better work-life balance. 2. Community Involvement: As a Romulus, MI resident, you understand the importance of supporting local businesses and contributing to the growth of your community. By joining our customer service team, you will have the chance to make a positive impact on local customers and foster strong relationships with them. 3. Familiarity with the Area: Being a resident of Romulus, MI gives you a unique advantage in this role. You are already familiar with the community's needs, preferences, and local culture. This local knowledge will allow you to provide personalized and exceptional customer service, ensuring customer satisfaction and loyalty. 4. Career Growth Opportunities: Romulus, MI is a thriving city with a diverse range of industries. By working in customer service, you will gain valuable skills and experience that can open doors to various career paths within the city. Whether you aspire to move up the ladder in customer service or transition to a different role, this opportunity can be a stepping stone to your professional growth. 5. Supportive Work Environment: As a Romulus, MI resident, you will be part of a team that understands the unique challenges and opportunities that come with living in this community. You will have the chance to collaborate with like-minded individuals, creating a supportive work environment where everyone's contributions are valued. In conclusion, if you are a resident of Romulus, MI seeking a fulfilling customer service role that allows you to make a difference in your community, this opportunity is perfect for you. Embrace the advantages of working close to home, leverage your local knowledge, and take the first step towards a successful and rewarding career in customer service.