As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Romeo...
Are you a resident of Romeo, MI searching for a rewarding career in customer service? Look no further! We are currently hiring for a Customer Service position in Romeo, MI, and here's why you should consider this opportunity. As a resident of Romeo, MI, you already know that our town is a close-knit community with a strong sense of pride and a commitment to supporting local businesses. By joining our team as a Customer Service representative, you will have the chance to work directly with the residents of Romeo, MI, helping them with their needs and providing exceptional service. In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction. Your friendly and professional demeanor will be greatly appreciated by the residents of Romeo, MI, who are accustomed to a high level of personalized service. Furthermore, by working in Romeo, MI, you will have the opportunity to build strong relationships with your customers, becoming a trusted resource within the community. Your knowledge of the local area and community events will enable you to provide personalized recommendations and assistance, enhancing the customer experience and fostering a sense of community that Romeo, MI residents hold dear. Additionally, as a resident of Romeo, MI, you are already familiar with the unique needs and preferences of our community. By bringing your local expertise to the role, you can tailor your customer service approach to better serve our residents, creating a personalized experience that sets us apart from other companies. Finally, joining our team in Romeo, MI means contributing to the growth and success of our town. By providing exceptional customer service, you will be helping to strengthen our local economy and support the businesses that make Romeo, MI such a special place to live. Don't miss this opportunity to make a difference in Romeo, MI and showcase your exceptional customer service skills. Apply now and become an integral part of our close-knit community!