As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Richmond...
Attention Richmond, MI residents! We have an incredible job opportunity for you right here in your very own town. We are hiring for a Customer Service position, and we believe this is an opportunity you won't want to miss. Let us explain why. First and foremost, this role is specifically tailored for the residents of Richmond, MI. By working in Customer Service locally, you will have the chance to directly contribute to the success and growth of businesses within your community. You will be the friendly face and voice that represents Richmond, MI to customers near and far. Furthermore, this position offers a unique advantage to Richmond residents – familiarity. As a local, you possess an innate understanding of the town, its culture, and the needs of its people. This knowledge will enable you to provide exceptional customer service, catering to the specific preferences and requirements of Richmond residents. Your understanding of the town's dynamics will make you an invaluable asset in resolving customer issues and building strong relationships. Moreover, working in Customer Service in Richmond, MI allows you to establish meaningful connections with your fellow community members. By interacting with local customers on a daily basis, you will not only enhance their experience but also create a sense of camaraderie and belonging. This opportunity enables you to forge lasting relationships with both customers and colleagues, fostering a tight-knit community within the workplace. Additionally, working in Richmond, MI means you can enjoy the convenience of a short commute to work. No more long hours spent commuting to neighboring cities – you can now have a fulfilling career right in your backyard. This not only saves you valuable time but also contributes to a better work-life balance, allowing you to spend more quality time with your loved ones and engage in activities that truly matter to you. In conclusion, if you are a Richmond, MI resident seeking a fulfilling and meaningful career opportunity, look no further. By joining our Customer Service team, you will have the chance to positively impact your community, leverage your local knowledge, build strong relationships, and enjoy the convenience of a short commute. Don't miss out on this chance to contribute to the growth and success of Richmond, MI – apply today!