As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Port Huron...
Are you a resident of Port Huron, MI looking for a rewarding career in customer service? Look no further! We are currently hiring for a Customer Service position in Port Huron, and here's why you should consider this opportunity. Firstly, Port Huron is a vibrant and close-knit community that values exceptional customer service. As a resident, you already understand the importance of providing outstanding support to your neighbors and local businesses. This position allows you to contribute to the growth and success of your own community, fostering a strong sense of pride and accomplishment. Additionally, working as a Customer Service representative in Port Huron gives you the chance to directly interact with the diverse range of residents and visitors. You will have the opportunity to build meaningful connections with your fellow community members, understanding their needs, and providing them with the assistance they require. By doing so, you become an integral part of improving the overall customer experience in Port Huron, making it an even more attractive place to live, work, and visit. Furthermore, by joining our team in Port Huron, you benefit from the convenience of working close to home. No more long commutes or time wasted in traffic. You can easily strike a healthy work-life balance, allowing you to spend more quality time with your loved ones, engaging in community activities, and exploring the beauty of Port Huron. Lastly, this Customer Service position offers excellent growth opportunities within the community. As you establish yourself as a reliable and skilled professional, you may have the chance to advance your career within the organization or explore other customer service roles in Port Huron's thriving business sector. In conclusion, if you are a resident of Port Huron, MI, this Customer Service opportunity is tailor-made for you. Join us in making a positive impact on our community, building connections, and enjoying the benefits of a fulfilling career right here in Port Huron.