As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Plainfield...
Are you a resident of Plainfield, MI looking for an exciting job opportunity? Look no further! We are currently hiring for a Customer Service role in Plainfield, MI, and here's why you should consider this opportunity. First and foremost, by working in Plainfield, MI, you will enjoy the convenience of a short commute. No more long hours spent in traffic or enduring exhausting daily commutes. Our Customer Service position allows you to work close to home, giving you more time to spend with your family and pursue your hobbies. Furthermore, as a Plainfield, MI resident, you understand the importance of community. By joining our team, you will have the opportunity to work with and serve your fellow neighbors. You will be the face of our company, helping local residents with their inquiries, resolving their issues, and ensuring their satisfaction. This role will allow you to establish meaningful connections with the community, making a positive impact on the daily lives of those around you. In addition, working in Plainfield, MI, means that you will have a deep understanding of the local culture and the needs of the residents. You will be able to provide personalized assistance based on your knowledge of the area, making the customer service experience more efficient and effective. Moreover, as a local resident, you will have the opportunity to contribute to the growth and development of Plainfield, MI. By working for a company that values community involvement, you can actively participate in local events, initiatives, and projects, making a difference in your hometown. Don't miss out on this fantastic opportunity to work in Plainfield, MI, and be an integral part of your community. Apply now for our Customer Service position and embark on a fulfilling career that combines your passion for helping others with your love for your hometown.