As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Owosso...
Are you an enthusiastic resident of Owosso, MI, searching for an exciting career opportunity in your local community? Look no further! We are currently hiring for a Customer Service position in Owosso, MI, and here's why you should consider this fantastic opportunity. First and foremost, by joining our team in Owosso, MI, you can enjoy the benefits of working close to home. Forget about long commutes or spending hours on the road; your workplace will be conveniently located within your own community. This means less time in traffic and more time for yourself and your loved ones. Moreover, being a resident of Owosso, MI, you possess unique knowledge and insights about the local community, its people, and their needs. This puts you in an advantageous position to provide exceptional customer service to fellow Owosso residents. You understand their preferences, concerns, and expectations better than anyone else, enabling you to deliver personalized support and build lasting relationships with customers. Additionally, working in Owosso, MI, allows you to contribute to the growth and development of your hometown. By providing exceptional customer service, you play a vital role in enhancing the reputation of local businesses and attracting more customers to the area. Your efforts directly impact the economic prosperity of Owosso, MI, and contribute to creating a vibrant and thriving community. Furthermore, our company values the unique characteristics and strengths of Owosso, MI residents. We understand the importance of fostering a diverse and inclusive workplace that reflects the community we serve. By joining our team, you will have the opportunity to collaborate with fellow Owosso residents, creating a supportive and welcoming work environment that celebrates local talent. In conclusion, as a resident of Owosso, MI, this Customer Service opportunity offers you the chance to work close to home, leverage your local knowledge, contribute to the growth of your community, and be part of a team that values your unique perspective. Don't miss out on this chance to make a positive impact in your own backyard – apply today!