As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Ortonville...
Are you a resident of Ortonville, MI, looking for an exciting career opportunity that allows you to make a difference in your local community? Look no further! We are currently hiring for a Customer Service position in Ortonville, MI, and here's why you should consider this opportunity. First and foremost, by joining our team as a Customer Service representative, you will have the unique chance to serve and support your fellow Ortonville residents. As a local, you understand the needs and challenges of our community, and this role will allow you to directly contribute to its growth and well-being. By providing exceptional customer service, you will help enhance the overall experience of Ortonville residents, fostering a positive and thriving environment for everyone. Furthermore, this position offers a fantastic work-life balance for Ortonville, MI residents. We understand the value of family and community, and we prioritize flexibility to ensure that you can actively participate in local events, spend quality time with loved ones, and make the most out of the vibrant Ortonville lifestyle. You won't have to sacrifice your personal life for professional growth, as we believe in fostering a healthy work-life integration. Additionally, as a Customer Service representative in Ortonville, MI, you will have the opportunity to develop extensive knowledge about local businesses, organizations, and events. This will not only allow you to become a trusted resource for your fellow residents but also give you a deeper understanding of the community dynamics and its unique needs. You will be able to utilize this knowledge to provide personalized and tailored support to Ortonville residents, making a real impact in their lives. In conclusion, this Customer Service opportunity in Ortonville, MI, is a chance for residents to be an integral part of their local community, enjoy a healthy work-life balance, and gain valuable insights about their hometown. Join us in providing exceptional service to Ortonville residents and make a difference in the place you call home.