As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Oak Park...
Are you a resident of Oak Park, MI looking for a rewarding career opportunity? Look no further! We are currently hiring for a Customer Service position in Oak Park, MI, and here's why you should consider this fantastic opportunity right in your own backyard. First and foremost, working in Oak Park means you'll be part of a close-knit community that values the well-being of its residents. By choosing to work in your own neighborhood, you'll have the opportunity to build strong relationships with local customers and provide them with exceptional service. You'll be able to connect with your fellow Oak Park residents on a personal level, fostering a sense of trust and familiarity that is unmatched in other areas. Furthermore, as a Customer Service representative in Oak Park, MI, you'll have the advantage of being intimately familiar with the unique needs and preferences of the local community. You'll be well-versed in the specific challenges and opportunities that Oak Park residents face, enabling you to tailor your support to their exact requirements. Your deep understanding of the area will allow you to provide personalized recommendations, suggestions, and solutions that truly resonate with the customers you serve. In addition, working in Oak Park offers the convenience of a short commute, allowing you to spend more time with your family and engage in community activities. You'll be able to enjoy the benefits of a great work-life balance, as you won't have to navigate traffic-heavy commutes or spend long hours away from your loved ones. Finally, by choosing a job in Oak Park, MI, you'll be contributing to the growth and development of your own community. Your work will directly impact the local economy and help support other businesses in the area. You'll be an integral part of the vibrant Oak Park community, making a difference in the lives of your neighbors and friends. Overall, this Customer Service opportunity in Oak Park, MI offers the perfect blend of familiarity, community involvement, and personal development. Don't miss out on the chance to join a team that truly understands and appreciates the unique qualities of Oak Park, MI. Apply today and embark on a fulfilling career journey right in your own backyard!