As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Novi...
Are you a resident of Novi, MI searching for a rewarding career opportunity? Look no further! We are currently hiring for a Customer Service role in Novi, MI, and here's why you should consider this opportunity. Novi, MI is a vibrant and thriving community with a strong focus on customer service. As a resident of Novi, you understand the importance of providing exceptional service to customers and ensuring their satisfaction. By joining our team, you will have the chance to contribute to the growth and success of local businesses in Novi, MI. In this Customer Service role, you will have the opportunity to serve and connect with fellow Novi residents. You will be the first point of contact for customers, assisting them with inquiries, concerns, and providing solutions to their problems. By interacting with local customers, you will have the chance to build strong relationships within the community and make a positive impact on their lives. Additionally, as a Novi, MI resident, you are familiar with the local culture, preferences, and needs of the community. Your knowledge of the area will allow you to better understand and anticipate the needs of customers, providing them with personalized recommendations and tailored solutions. This level of understanding and familiarity will set you apart from candidates who are not familiar with the Novi, MI community. Furthermore, by working in Novi, MI, you will have the convenience of a short commute, allowing you to spend more time with your family, pursue personal interests, and engage in community activities. You will also have the opportunity to support local businesses and contribute to the economic growth of Novi, MI. In conclusion, as a resident of Novi, MI, this Customer Service opportunity offers you the chance to serve your community, build strong relationships, and contribute to the growth and success of local businesses. Don't miss out on this chance to make a difference in Novi, MI – apply now!