As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Northville...
Are you a resident of Northville, MI looking for an exciting job opportunity? Look no further! We are currently hiring for a Customer Service position in Northville, MI, and here's why you should consider this opportunity. First and foremost, by working in your own community, you can enjoy the convenience of a short commute. No more wasting hours in traffic or enduring long commutes to neighboring cities. Northville, MI residents can save valuable time and energy by working close to home, allowing for a better work-life balance. Additionally, this position offers unique benefits specifically tailored to the residents of Northville, MI. As a local resident, you are already familiar with the community, its culture, and the needs of its residents. This knowledge gives you a competitive edge in understanding and empathizing with the customers you will be serving. Your familiarity with the area will enable you to provide personalized recommendations, address concerns more effectively, and build stronger connections with the customers. Furthermore, working in Northville, MI allows you to contribute to the growth and prosperity of your own community. By providing exceptional customer service, you'll be playing a vital role in enhancing the overall experience for residents and visitors alike. Your efforts will not only benefit the customers but also promote a positive image of Northville, MI as a friendly and customer-oriented community. Lastly, being a part of the local workforce allows you to form valuable connections and networks with other professionals within Northville, MI. These connections can be advantageous for future career prospects and opportunities within the area. In conclusion, if you are a resident of Northville, MI, this Customer Service opportunity offers the advantages of a short commute, leveraging your knowledge of the community, contributing to the growth of your own community, and building valuable professional networks. Don't miss out on this chance to work within your own community and make a difference in the lives of Northville, MI residents.