As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about New Baltimore...
Are you a resident of the picturesque town of New Baltimore, MI? Are you seeking an exciting career opportunity that not only offers growth potential but also allows you to serve your own community? Look no further! We are currently hiring for a Customer Service role in New Baltimore, MI, and here's why you should consider this opportunity. First and foremost, as a New Baltimore resident, you already understand the unique needs and preferences of the local community. By joining our team, you will have the opportunity to serve your fellow residents and provide them with exceptional customer service tailored specifically to their needs. Whether it's assisting with product inquiries, resolving issues, or offering personalized recommendations, you will be the friendly face and voice of our brand in New Baltimore. Moreover, this position offers several benefits that are specific to New Baltimore, MI. Firstly, you will have the advantage of a short commute, allowing you to spend more time with your family and friends or engage in the recreational activities that New Baltimore has to offer. Furthermore, by working in your own community, you will have a deeper understanding of the local culture and be able to build genuine connections with the customers you serve. Additionally, New Baltimore, MI is a tight-knit community where supporting local businesses is highly valued. By working with us, you will be contributing to the growth and success of a business that actively supports and invests in the New Baltimore community. You will have the opportunity to collaborate with local organizations, participate in community events, and make a positive impact on the town you call home. In conclusion, as a New Baltimore resident, this Customer Service opportunity allows you to leverage your knowledge of the local community while serving your neighbors and friends. With a short commute, the chance to build genuine connections, and the opportunity to support and contribute to the growth of your community, this role offers a unique and fulfilling career path right in the heart of New Baltimore, MI. Don't miss out on this chance to make a difference in your own backyard!