As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Muskegon...
Are you a resident of Muskegon, MI looking for a rewarding career in customer service? Look no further! We are currently hiring for a Customer Service role in Muskegon, MI, and here's why you should consider this opportunity. First and foremost, this position is tailored to the needs and preferences of Muskegon residents. As a local, you already possess a deep understanding of the community's values and expectations, which will greatly contribute to your success in providing exceptional customer service. By serving your fellow Muskegon residents, you'll be able to connect on a personal level, building trust and fostering positive relationships. Moreover, working in Muskegon, MI means you'll be supporting the local economy. As a community-oriented company, we believe in investing in our hometown by creating job opportunities and contributing to its growth. By joining our team, you'll be directly contributing to the prosperity of Muskegon and its residents. Additionally, Muskegon, MI offers a unique setting that makes it an ideal place to work. From its stunning Lake Michigan shoreline to its vibrant downtown area, Muskegon provides a high quality of life with a range of recreational activities, cultural events, and outdoor adventures. By working in Muskegon, you'll have the opportunity to enjoy all that this beautiful city has to offer, both during and after work hours. Lastly, the Muskegon community is known for its tight-knit and supportive nature. By joining our team, you'll become part of a network of like-minded individuals who share your commitment to excellent customer service. This sense of camaraderie and teamwork will not only enhance your professional growth but also create a fulfilling and enjoyable work environment. In conclusion, if you are a Muskegon, MI resident seeking a customer service position, this opportunity is tailor-made for you. By leveraging your local knowledge, supporting the community, enjoying the city's unique offerings, and becoming part of a supportive team, you'll find fulfillment and success in this role. Don't miss out on this chance to make a positive impact in Muskegon, MI – apply today!