As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Meridian...
Are you a resident of Meridian, MI looking for a rewarding career opportunity in the field of customer service? Look no further! We are currently hiring for a Customer Service position in Meridian, MI, and here's why you should consider this opportunity. First and foremost, by joining our team in Meridian, MI, you will be part of a close-knit community. Meridian is known for its friendly and welcoming residents, and this extends to the workplace. We foster a supportive work environment where you can develop meaningful connections with your colleagues and customers alike. You will not only be representing our company but also the community of Meridian, MI. Additionally, as a Customer Service representative in Meridian, MI, you will have the opportunity to serve your fellow community members directly. By assisting customers with their inquiries and concerns, you will play a crucial role in ensuring their satisfaction. This can be a gratifying experience, knowing that you are making a positive impact on the daily lives of Meridian, MI residents. Furthermore, our company values the input and ideas of our employees. By working in Meridian, MI, you will have the opportunity to contribute to the growth and success of our company in your own community. Your insights into the local market and customer preferences will be highly valued, allowing you to shape our customer service strategies and initiatives. Lastly, by joining our team in Meridian, MI, you will enjoy the convenience of working close to home. Commuting can be time-consuming and draining, but with this opportunity, you can say goodbye to long travel times and spend more time with your loved ones or pursuing your hobbies. In conclusion, if you are a resident of Meridian, MI seeking a fulfilling career in customer service, this opportunity offers the perfect blend of community connection, meaningful impact, professional growth, and convenience. Apply now and embark on an exciting journey with us in Meridian, MI!