As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Melvindale...
Are you a resident of Melvindale, MI looking for a rewarding career in customer service? Look no further! We are currently hiring for a Customer Service role in Melvindale, MI, and here's why you should consider this exciting opportunity. Firstly, by joining our team in Melvindale, MI, you will have the chance to contribute to the growth and development of your own community. As a customer service representative, you will be the first point of contact for our valued customers, providing them with assistance, resolving their queries, and ensuring their satisfaction. By serving the residents of Melvindale, MI, you will be directly contributing to the success and reputation of local businesses, fostering a sense of pride and ownership within your community. Furthermore, this opportunity offers great convenience for Melvindale, MI residents. As an employee based in Melvindale, MI, you won't have to endure long commutes or worry about traffic congestion. You'll have the luxury of working in your own neighborhood, allowing you to spend more time with your family, pursue personal interests, and engage in community activities. This enhances work-life balance, ensuring you can make the most out of your time in Melvindale, MI. Additionally, Melvindale, MI residents will benefit from the strong sense of community that this role offers. By interacting with local customers, you have the opportunity to build relationships and develop a deeper understanding of the needs and preferences of your community. You will be able to provide personalized and tailored service, creating a positive impact on both customers and your fellow residents. In summary, this customer service role in Melvindale, MI offers the perfect opportunity for residents to contribute to their community, enjoy the convenience of working close to home, and foster a strong sense of community. Join our team today and embark on a fulfilling career where you can make a difference right in your own backyard!