As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Marysville...
Are you a resident of Marysville, MI looking for an exciting job opportunity? Look no further! We are currently hiring for a Customer Service role in Marysville, MI, and here's why you should consider this opportunity. First and foremost, by joining our team in Marysville, MI, you'll be able to work close to home. Say goodbye to long commutes and hello to a better work-life balance. With a shorter commute, you'll have more time to spend with your family, pursue hobbies, or simply relax after work. Furthermore, as a Marysville, MI resident, you'll be able to serve and support your local community. By providing exceptional customer service, you'll have a direct impact on the satisfaction and well-being of your fellow Marysville residents. You'll have the opportunity to build relationships with your neighbors, understand their needs, and contribute to the growth and success of the community you call home. Additionally, joining our Customer Service team in Marysville, MI means you'll be working in a familiar and supportive environment. You'll be surrounded by colleagues who understand the local culture, values, and challenges. This shared understanding will foster a collaborative and inclusive work atmosphere, making it easier for you to connect and build relationships with your coworkers. Furthermore, as a Marysville, MI resident, you'll have the chance to support local businesses and contribute to the economic development of your community. By providing excellent customer service, you'll help drive customer loyalty and increase patronage for local establishments, ultimately strengthening the local economy. In conclusion, this Customer Service opportunity in Marysville, MI offers numerous benefits to local residents. From a shorter commute and improved work-life balance to the ability to directly impact and support your community, this role provides a unique chance to thrive both personally and professionally while staying connected to your hometown. Don't miss out on this exciting opportunity to make a difference in Marysville, MI!