As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Macomb...
Are you a resident of Macomb, MI looking for an exciting opportunity in the field of customer service? Look no further! We are currently hiring for Customer Service positions in Macomb, MI, and here's why you should consider this opportunity. Macomb, MI is a vibrant community that places great importance on providing excellent customer service. As a resident, you are already familiar with the warm and friendly nature of the people in Macomb. By joining our team, you will have the opportunity to showcase your exceptional customer service skills and contribute to the overall positive experience of residents and visitors alike. Working in customer service in Macomb, MI offers unique advantages. You will have the chance to interact with members of your own community, building relationships and creating a sense of familiarity. Your knowledge of the area will come in handy when assisting customers with their specific needs, whether it's recommending local businesses or providing directions to popular attractions. This familiarity will allow you to go above and beyond in providing personalized and tailored customer experiences. Moreover, Macomb, MI prides itself on its strong work ethic and commitment to excellence. By working in customer service here, you will be surrounded by like-minded individuals who share your dedication to delivering outstanding service. This collaborative and supportive environment will not only enhance your own professional growth but also contribute to the overall success of the team. In addition to these community-specific advantages, our company offers competitive compensation and benefits packages, providing you with stability and opportunities for advancement. We value our employees and believe in fostering a positive work-life balance. If you are a resident of Macomb, MI and are passionate about delivering exceptional customer service within your own community, this opportunity is perfect for you. Join our team and become an integral part of the Macomb, MI customer service community today! Apply now to embark on an exciting and rewarding career journey.