As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Livonia...
Are you a Livonia, MI resident looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in Livonia, MI, and here's why you should consider this opportunity. Firstly, as a Livonia resident, you already know what a wonderful community this is. Livonia is known for its strong sense of community and friendly atmosphere. By joining our Customer Service team in Livonia, you will have the chance to contribute directly to your community's well-being. You'll be serving and assisting your fellow Livonia residents, fostering a sense of camaraderie and making a positive impact on the lives of those around you. Secondly, Livonia is conveniently located in the heart of Michigan, offering easy access to various amenities and attractions. By working in Livonia, you can avoid long commutes and save valuable time for personal pursuits. Whether you enjoy exploring nature in the numerous parks and trails nearby or indulging in retail therapy at the nearby shopping centers, Livonia offers a diverse range of activities to suit all interests. Moreover, Livonia is home to a thriving business community, providing ample opportunities for professional growth and development. By joining our Customer Service team in Livonia, you'll become part of a dynamic workforce that values innovation and collaboration. We offer comprehensive training programs and opportunities for advancement, ensuring that you can build a successful and fulfilling career right here in Livonia. Lastly, Livonia is renowned for its excellent schools, making it an ideal location for families. By working locally, you can spend more quality time with your loved ones and actively participate in community events and school activities. Our Customer Service position offers flexible working hours, allowing you to strike a perfect work-life balance. In conclusion, if you're a Livonia, MI resident seeking an opportunity that combines community impact, convenience, professional growth, and family-friendly perks, our Customer Service position in Livonia is the perfect fit for you. Join us today and embark on a rewarding career journey right here in Livonia!