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Customer Service Representative | Near Lansing
Location
Lansing, Michigan
Type
Full Time
Salary
$40000 - 50000 USD
Job Description
Posted on: January 02, 2025

As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.

Duties:

  • Entering data
  • Splitting and labeling loan packages
  • Ordering verifications of income
  • Verifying Social Security Numbers
  • Indexing of loan conditions
  • Ordering and uploading documents.
  • Loan verification.
  • Submitting summary report reviews
  • Reviewing state and federal compliance
  • Handling inbound and outbound calls

Qualifications:

  • Associates or Bachelor’s Degree or equivalent
  • Comfortable with technology (experience using dual monitors)
  • Process oriented.
  • Comfortable talking with clients over the phone.
  • Ability to multitask and adapt to change.
  • Positive attitude and willingness to learn.
  • Strong attention to detail
  • Experience in a professional or office setting.

We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.

Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance

Physical setting:

  • Office

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No nights

Work Location: In person

Read more about Lansing...

Are you a Lansing, MI resident looking for a rewarding career in customer service? Look no further! We are currently hiring for a Customer Service position in Lansing, MI, and here's why you should consider this exciting opportunity. First and foremost, this position offers you the chance to work in your own community. As a Lansing resident, you understand the unique needs and preferences of the local population. By joining our team, you will have the opportunity to directly contribute to the satisfaction and happiness of your fellow Lansing residents. You will be able to build personal connections and develop relationships with customers who may even be your neighbors or friends. Additionally, working in Lansing, MI means that you will have the chance to support local businesses and contribute to the growth of your hometown economy. By providing exceptional customer service, you will help to create positive experiences for customers and encourage them to continue supporting local establishments. Your role will play a significant part in fostering a strong sense of community and encouraging loyalty within Lansing. Furthermore, as a Lansing, MI resident, you are already familiar with the unique characteristics and quirks of the city. This local knowledge will give you an advantage in understanding and addressing the needs and concerns of customers, making you an invaluable asset to our team. Your familiarity with Lansing's geography, local events, and attractions will enable you to provide personalized recommendations and assistance to customers, enhancing their overall experience. In conclusion, if you are a Lansing, MI resident seeking a fulfilling career in customer service, this opportunity is tailor-made for you. By working in your own community, supporting local businesses, and leveraging your local knowledge, you will not only excel in your role but also contribute to the growth and satisfaction of Lansing's residents. Don't miss out on this chance to make a positive impact right here in Lansing, MI!

Apply now
Apply now
Apply directly through CampusReel.
Apply now
Apply now
Apply directly through CampusReel.
Apply now