As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Jackson...
Are you a resident of Jackson, MI looking for an exciting career opportunity in customer service? Look no further! We are currently hiring for a Customer Service position in Jackson, MI, and here's why you should consider this opportunity in your own backyard. First and foremost, by joining our team in Jackson, MI, you will not only contribute to the growth of our company but also to the local economy. Choosing to work locally means you'll be supporting and strengthening the community you call home. You'll have the chance to interact with fellow Jackson residents, building connections and fostering a sense of camaraderie. Additionally, as a customer service representative in Jackson, MI, you'll have the advantage of serving customers who are likely to be familiar with the local area. This offers a unique opportunity to connect with customers on a more personal level, sharing local knowledge, and providing recommendations based on your understanding of the community. Whether it's suggesting the best local restaurants or highlighting upcoming events, your familiarity with Jackson, MI will enhance the customer experience and create a sense of trust and authenticity. Furthermore, by working in Jackson, MI, you'll enjoy the benefits of a shorter commute. No more long hours spent in traffic or rushing to catch a train. Instead, you'll have more time to spend on activities that matter to you, whether it's enjoying the beautiful parks and recreational areas in Jackson, MI or spending quality time with family and friends. Lastly, as a Jackson, MI resident, choosing this opportunity means staying connected to your local roots. You'll have a chance to contribute to the growth and development of your community, making a tangible difference in the lives of your fellow residents. Don't miss out on this exciting opportunity right in your own backyard! Join our team as a Customer Service representative in Jackson, MI, and be a part of something special. Apply now and let your skills shine while supporting the local economy and serving your community!