As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Howell...
Are you a resident of the beautiful city of Howell, MI, looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in Howell, and here's why you should consider this opportunity. As a Howell resident, you understand the strong sense of community that our city offers. This position allows you to serve and support your fellow Howell community members, providing them with exceptional customer service experiences. By working locally, you'll have the opportunity to build strong relationships with our customers, providing personalized assistance and creating a positive impact on their lives. Furthermore, this role offers the flexibility and convenience that Howell residents value. Located right here in the heart of our city, our office is easily accessible, saving you from long commutes and allowing for a better work-life balance. You'll be able to spend more time with your loved ones, contributing to the close-knit community that Howell prides itself on. Additionally, by joining our team, you become part of an organization that believes in supporting local businesses. As a resident, you understand the importance of shopping and utilizing the services of local establishments. In this role, you'll have the opportunity to work closely with these businesses, ensuring their needs are met and providing them with the assistance they require to thrive in our community. Not only does this position allow you to contribute to the growth of Howell, but it also offers excellent career prospects. We believe in investing in our employees and providing them with the necessary tools and training to succeed. By joining our team, you'll have access to professional development opportunities, allowing you to enhance your skills and advance in your career right here in Howell. So, if you're a Howell, MI resident who values community, convenience, and growth, this Customer Service opportunity is perfect for you. Join our team and become an integral part of our thriving community, providing exceptional service to your fellow Howell residents.