As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Houghton...
Are you a Houghton, MI resident looking for an exciting career opportunity? Look no further! We are hiring for a Customer Service position in Houghton, MI, and here's why you should consider this opportunity. First and foremost, this position is specifically tailored to Houghton, MI residents, meaning you won't have to commute or relocate to pursue this job. You can enjoy the convenience of working in your own community, saving time and money on commuting expenses. Furthermore, Houghton, MI is a close-knit community with a strong sense of belonging. By working in customer service in Houghton, you will have the opportunity to connect with your fellow community members on a daily basis. You will be the friendly face and voice representing our company, building relationships with local customers and ensuring their needs are met. This role will allow you to become an integral part of the community, fostering connections that extend beyond the workplace. Houghton, MI is also home to a vibrant and diverse customer base. By working in customer service in Houghton, you will encounter individuals from various backgrounds, providing you with an enriching and culturally diverse experience. This exposure will broaden your horizons and enhance your interpersonal skills, making you a valuable asset not only in your professional life but also in your personal relationships. Additionally, Houghton, MI offers a unique work-life balance. With its stunning natural beauty, including the nearby Keweenaw Peninsula and Lake Superior, you will have plenty of opportunities to enjoy outdoor activities such as hiking, fishing, and skiing. This means that you can not only have a fulfilling career but also take advantage of the natural wonders that Houghton, MI has to offer. In conclusion, this Customer Service opportunity in Houghton, MI is perfect for residents who value community, diversity, and work-life balance. By joining our team, you will have the chance to make a difference in your own community, build meaningful relationships, and enjoy the beauty of Houghton, MI. Don't miss out on this fantastic opportunity right in your own backyard!