As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Holly...
Are you a resident of Holly, MI who values exceptional customer service? Look no further! We are currently seeking enthusiastic individuals like you to join our team as Customer Service representatives. Here's why Holly, MI residents should seriously consider this exciting opportunity: 1. Community Engagement: As a Holly, MI resident, you understand the importance of supporting local businesses and connecting with your neighbors. By working as a Customer Service representative in your own community, you will have the opportunity to assist fellow Holly residents, fostering a sense of camaraderie and strengthening the local economy. 2. Convenience: Commuting can be a hassle, but with this position located right here in Holly, MI, you can say goodbye to long drives and traffic jams. This means more time for family, hobbies, and enjoying the charming attractions that Holly has to offer, such as the historic downtown area and the annual Dickens Festival. 3. Familiarity with the Area: Nobody knows Holly, MI better than its residents. By working in customer service within your own town, you will have an inherent advantage in understanding the needs and preferences of local customers. This familiarity will enable you to provide personalized and tailored service to Holly residents, creating lasting relationships and ensuring customer satisfaction. 4. Growth Opportunities: We believe in investing in our employees and providing them with opportunities to grow both personally and professionally. By joining our team, you will have access to continuous training and development programs that will enhance your customer service skills. This not only benefits you in your current role but also opens doors to future career advancements within the company. 5. Supportive Work Environment: At our company, we prioritize creating a positive work environment where employees feel valued and supported. As a member of our team, you will be surrounded by like-minded individuals who share your passion for exceptional customer service. Together, we strive to create a workplace culture that celebrates diversity, encourages collaboration, and fosters professional growth. In conclusion, if you are a resident of Holly, MI seeking a fulfilling customer service position that offers convenience, community engagement, growth opportunities, and a supportive work environment, this opportunity is tailor-made for you. Join us in delivering exceptional service to your fellow Holly residents and become an integral part of your community's success. Apply now and embark on a rewarding career path right here in Holly, MI!