As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Holland...
Are you a resident of Holland, MI looking for a rewarding career opportunity? Look no further! We are currently hiring for Customer Service roles in Holland, MI and here's why you should consider this amazing opportunity. First and foremost, by joining our customer service team in Holland, MI, you will have the chance to work with a company that truly values its employees. We believe in fostering a positive and supportive work environment, where you will feel appreciated and motivated to grow both personally and professionally. As a Holland, MI resident, you can enjoy the benefits of working close to home, eliminating long commutes and ensuring a healthy work-life balance. Moreover, this position offers great career prospects. Our company is known for its commitment to employee development and offers various training and advancement opportunities. By joining our customer service team in Holland, MI, you will have the chance to learn and develop valuable skills that can be applied to a wide range of industries, opening doors to exciting career paths. Additionally, as a Holland, MI resident, you will have the opportunity to serve and support your local community. By working in customer service, you will be the face and voice of our company, assisting and resolving customer queries and concerns. This role allows you to directly contribute to the satisfaction and happiness of your fellow Holland, MI residents, making a positive impact on their lives. Lastly, Holland, MI itself is a vibrant and welcoming city. Known for its beautiful beaches, charming downtown area, and friendly community, living and working in Holland, MI offers a high quality of life. By joining our customer service team, you will not only have a fulfilling career but also have the chance to live in a city that offers a great work-life balance, with plenty of recreational and cultural activities to enjoy. Don't miss out on this incredible opportunity! Join our customer service team in Holland, MI and embark on a fulfilling and rewarding career journey right in the heart of your community.