As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Highland...
Are you a resident of Highland, MI? Are you looking for an exciting career opportunity in your own backyard? Look no further! We are currently hiring for a Customer Service position specifically in Highland, MI, and we believe that Highland residents should seriously consider this opportunity for several compelling reasons. First and foremost, by joining our team in Highland, MI, you will have the unique advantage of working close to home. Say goodbye to long commutes and hello to a better work-life balance. This means more time for yourself and your loved ones, as well as the opportunity to be an active participant in the Highland community. Moreover, our Customer Service position offers a chance to make a positive impact on the local community. As a resident of Highland, MI, you are already familiar with the tight-knit community and its unique needs. By working in customer service, you will have the opportunity to assist your fellow Highland residents directly, providing them with exceptional service and support. Your knowledge of the area and its residents will be invaluable in building strong customer relationships and ensuring their satisfaction. Additionally, Highland, MI is known for its friendly and welcoming atmosphere. By working in customer service in Highland, you will be able to showcase and contribute to the warm and helpful nature of the community. Your interactions with customers will not only reflect positively on our organization but also on the reputation of Highland itself. Finally, Highland, MI offers a range of local amenities and opportunities for growth. By working in your own community, you will have a chance to connect with local businesses, organizations, and residents, fostering professional relationships and expanding your network. This can open doors to future career prospects and advancement within Highland, MI. In conclusion, if you are a resident of Highland, MI, this customer service opportunity is tailor-made for you. Enjoy the benefits of working close to home, making a positive impact on your community, and leveraging your knowledge of the area. Don't miss out on this chance to grow both personally and professionally while contributing to the vibrant Highland, MI community. Apply now and take the first step towards an exciting and rewarding career right in your own backyard.