As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Highland Park...
Are you a resident of Highland Park, MI looking for an exciting career opportunity? Look no further! We are currently hiring for a Customer Service position in Highland Park, and here's why you should consider this opportunity. As a Highland Park resident, you understand the unique needs and dynamics of our community. This position offers you the chance to make a real difference in the lives of your neighbors and friends. By providing exceptional customer service, you will be contributing to the growth and success of local businesses and organizations. Working in customer service in Highland Park means you will be serving a close-knit community that values strong relationships and personalized experiences. You will have the opportunity to connect with customers on a deeper level, understanding their specific needs and providing tailored solutions. By doing so, you will not only enhance customer satisfaction but also foster a sense of community and loyalty. Highland Park is a vibrant and diverse community, rich in culture and history. By working in customer service in this city, you will have the chance to immerse yourself in the local culture and create genuine connections with people from all walks of life. You will gain a deeper understanding and appreciation for the unique challenges and triumphs that Highland Park residents face, further enhancing your ability to provide top-notch customer service. Additionally, this position offers great growth potential. As a resident of Highland Park, you have a unique perspective and understanding of the community's needs and preferences. This knowledge will give you an edge in your role, allowing you to excel and potentially advance within the company. In conclusion, if you are a resident of Highland Park, MI, this Customer Service opportunity is tailor-made for you. It allows you to contribute to your community, build meaningful relationships, and grow both personally and professionally. Don't miss out on this chance to make a difference right here in Highland Park!