As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Hartland...
Are you a resident of Hartland, MI looking for a fulfilling career in customer service? Look no further! We are currently hiring Customer Service professionals in Hartland, MI, and here are several reasons why you should consider this opportunity. Firstly, as a resident of Hartland, MI, you already know that our community is known for its strong sense of unity and neighborly spirit. By working in customer service here, you will have the chance to serve and interact with your fellow community members, fostering a sense of connection and camaraderie that is unique to Hartland. Additionally, Hartland, MI, is a rapidly growing town with a thriving local economy. By joining our customer service team, you will have the opportunity to work with and support local businesses, helping them to thrive and contribute to the continued growth of our community. Your role in customer service will play a vital part in ensuring that residents and visitors have a positive experience with these businesses, thereby strengthening Hartland's reputation as a welcoming and friendly town. Furthermore, Hartland, MI, is blessed with stunning natural beauty, including picturesque lakes and parks. As a customer service professional, you will have the chance to work in a town that offers a high quality of life and a serene environment. Imagine taking your lunch break in one of our beautiful parks or enjoying a sunset stroll around one of our lakes. This opportunity not only provides a fulfilling career but also allows you to immerse yourself in the natural wonders of Hartland, MI. In conclusion, if you are a resident of Hartland, MI, seeking a rewarding career in customer service, this opportunity is tailor-made for you. By joining our team, you will have the chance to serve your community, contribute to the local economy, and enjoy the beauty of our town. Don't miss out on this chance to make a difference in Hartland, MI!