As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Harrison...
Are you a resident of Harrison, MI searching for a rewarding career opportunity? Look no further! We are currently hiring for a Customer Service position in our bustling town, and we believe that this opportunity is a perfect fit for you. With its unique characteristics and thriving community, Harrison, MI residents should seriously consider this job offer. As a Customer Service representative, you will have the chance to directly impact the lives of our local customers. Harrison, MI is known for its strong sense of community, and by working in Customer Service, you will have the opportunity to build relationships with fellow community members and provide them with exceptional service. By helping our customers navigate their concerns and issues, you will contribute to the overall well-being of our community and contribute to its growth. Additionally, this job opportunity in Harrison, MI will provide you with stability and growth. Our company has been a part of the community for years, and we are dedicated to providing our employees with a supportive and nurturing work environment. By joining our team, you will have access to ongoing training and development programs, which will help you enhance your skills and advance your career. Furthermore, as a resident of Harrison, MI, you will have the advantage of being close to home, reducing commute time and allowing for a better work-life balance. Furthermore, by working in Customer Service in Harrison, MI, you will have the opportunity to gain firsthand knowledge about the needs and preferences of our local community. This experience will not only benefit you professionally, but it will also enable you to make a positive impact on your surroundings. By understanding the unique characteristics of Harrison, MI residents, you will be able to provide tailored solutions and ensure customer satisfaction. In conclusion, this job opportunity in Customer Service in Harrison, MI is an excellent chance for residents to contribute to their community, gain professional growth, and enjoy a better work-life balance. Don't miss out on this incredible opportunity to make a difference in your hometown. Apply now and be a part of the thriving Harrison, MI community.