As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Harper Woods...
Are you a Harper Woods, MI resident looking for a fulfilling career in customer service? Look no further! We are currently hiring for a Customer Service position in Harper Woods, MI, and here's why you should consider this opportunity! As a Harper Woods resident, you already know the importance of community. This job offers you the chance to serve your own community by providing exceptional customer service to local residents. By working in Harper Woods, MI, you will have the opportunity to build strong relationships with your neighbors and contribute to the growth and development of your hometown. Furthermore, this position is hyper-specific to Harper Woods, MI, meaning that you will be able to fully understand and cater to the unique needs and preferences of your fellow residents. You will be able to provide personalized assistance, addressing their concerns and resolving any issues they may face. Your deep understanding of the local community will allow you to go above and beyond in delivering exceptional customer service. Additionally, being a Harper Woods, MI resident yourself gives you a distinct advantage in this role. You are already familiar with the local culture, businesses, and events, which will enable you to provide insider knowledge and recommendations to customers. This level of familiarity will not only enhance your ability to assist customers but also create a sense of trust and connection with them. Moreover, working in Harper Woods, MI means you will have access to a range of local resources and support. You will be surrounded by a network of fellow Harper Woods residents who will understand and appreciate your commitment to serving the community. This job will not only provide you with a meaningful career but also a chance to make a positive impact on your beloved hometown. In conclusion, if you are a Harper Woods, MI resident seeking a customer service role that allows you to serve your community, leverage your local knowledge, and make a difference, this opportunity is tailor-made for you. Apply now and be a part of enhancing the customer experience for your fellow Harper Woods residents!