As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Hamtramck...
Are you a Hamtramck, MI resident seeking a fulfilling and rewarding career? Look no further! We are currently hiring for a Customer Service position in Hamtramck, MI, and here's why you should consider this amazing opportunity. First and foremost, as a Hamtramck resident, you understand the unique characteristics and needs of our local community. By joining our Customer Service team, you'll have the chance to make a direct impact on the lives of your fellow community members. You'll be at the forefront of providing exceptional service and support to our valued customers, ensuring their needs are met and concerns are addressed promptly and efficiently. Additionally, working in Hamtramck, MI means you'll be part of a vibrant and diverse community. Our customer base reflects the multicultural fabric of Hamtramck, and your ability to communicate effectively with individuals from various backgrounds will be highly valued. By leveraging your local knowledge and cultural sensitivity, you'll be able to build strong relationships, understand customer preferences, and provide personalized assistance, ultimately enhancing customer satisfaction and loyalty. Furthermore, as a resident of Hamtramck, MI, you'll appreciate the convenience of working close to home. No more long and exhausting commutes! This opportunity offers you the chance to contribute to your community while maintaining a healthy work-life balance. In conclusion, if you're a Hamtramck, MI resident looking for an opportunity to make a difference, embrace diversity, and enjoy the convenience of working locally, this Customer Service position is tailor-made for you. Join our team today and be a part of fostering exceptional customer experiences right here in Hamtramck, MI!