As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Grand Blanc...
Are you a resident of Grand Blanc, MI? Are you looking for an exciting career opportunity in your own backyard? Look no further! We are currently hiring for a Customer Service position in Grand Blanc, MI, and here's why you should consider this incredible opportunity. First and foremost, by joining our team in Grand Blanc, MI, you will have the chance to work close to home. No more long commutes or stressful rush hour traffic! Imagine the convenience of spending less time on the road and more time doing the things you love with your family and friends. Furthermore, as a resident of Grand Blanc, MI, you already know how welcoming and friendly this community is. By working in customer service locally, you will have the opportunity to serve and connect with your neighbors, friends, and local businesses. You will be the face of our company, providing exceptional service to the people you may already know and care about. In addition to this unique community connection, Grand Blanc, MI offers a vibrant and growing economy. With a variety of industries and businesses, there are countless opportunities for career growth and advancement. By starting your customer service career here, you will be well-positioned to explore diverse career paths within the local job market. Furthermore, Grand Blanc, MI boasts a high quality of life. From its beautiful parks and outdoor recreational areas to its top-rated schools and healthcare facilities, this city has it all. By working in Grand Blanc, MI, you can enjoy all the benefits of living in a close-knit community while still having access to the amenities and opportunities of a larger city. Don't miss out on this incredible opportunity to work in your own backyard. As a resident of Grand Blanc, MI, you have the unique chance to join a thriving company, serve your community, and enjoy a fulfilling career close to home. Apply now and take the first step towards a rewarding future!