As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Genesee...
Are you a resident of Genesee, MI looking for a rewarding career in customer service? Look no further! We are excited to announce an incredible opportunity right here in your hometown. At our company, we believe in investing in the local community and providing opportunities for Genesee, MI residents to thrive professionally. As a customer service representative, you will play a vital role in serving our valued customers in this specific region. By choosing to work with us, Genesee, MI residents have the unique advantage of working for a company that understands the local market dynamics and customer preferences. You will have the opportunity to connect with your fellow community members, building strong relationships and addressing their needs effectively. Furthermore, as a resident of Genesee, MI, you are already familiar with the local culture, community values, and demographics. This local knowledge will allow you to empathize and connect with our customers on a deeper level, ensuring their satisfaction and loyalty. Another benefit of working in Genesee, MI is the convenience and work-life balance it offers. By eliminating the need for a long commute, you can spend more time with your loved ones and engage in activities that matter most to you. Additionally, you will have a strong support system within the community, both personally and professionally. In terms of career growth, this position provides ample opportunities for advancement. By proving your dedication and commitment to exceptional customer service, you can climb the ladder within our company and potentially take on leadership roles. Our commitment to your professional development will ensure that you are equipped with the skills and knowledge to excel in your career. In conclusion, Genesee, MI residents should consider this customer service opportunity because it not only offers a fulfilling career in their hometown, but also provides a chance to make a positive impact on the community they know and love. Join our team and be a part of something special in Genesee, MI!