As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Flushing...
Are you a resident of Flushing, MI seeking a rewarding career in customer service? Look no further! We have an exciting opportunity for you right here in your hometown. As a Customer Service representative in Flushing, MI, you will play a vital role in supporting and enhancing the customer experience for our local community. First and foremost, by working in Flushing, MI, you will have the advantage of serving your own neighbors and fellow community members. This means you will have a unique understanding of their needs and be able to provide personalized assistance that truly makes a difference. You will be able to build genuine connections with your customers, fostering a sense of trust and loyalty. Additionally, working in Flushing, MI means you will have a deep familiarity with the local area. You will possess valuable knowledge about the community's specific needs, preferences, and interests, allowing you to provide exceptional customer service. Whether it's recommending the best local businesses, understanding the local culture, or navigating the community resources, your expertise will make you an invaluable asset to our customers. Moreover, being a resident of Flushing, MI gives you a distinct advantage in understanding the unique challenges and opportunities that our community faces. You will be able to empathize with our customers on a personal level, offering them tailored solutions that address their specific circumstances. Your insights into the local environment will enable you to provide exceptional service that goes above and beyond expectations. In conclusion, if you are a resident of Flushing, MI, this Customer Service opportunity is perfect for you. By working in your own community, you will have the opportunity to make a real impact by providing personalized assistance, leveraging your local knowledge, and understanding the specific needs of our customers. Join us in enhancing the customer experience in Flushing, MI, and be part of a team that truly cares about our community.