As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Fenton...
Are you a Fenton, MI resident looking for a rewarding career in customer service? Look no further! We have an exciting opportunity for you right here in your hometown. As a customer service representative in Fenton, MI, you will play a crucial role in providing exceptional service to our local community. Your main responsibility will be to assist customers with any inquiries or issues they may have, ensuring their needs are met and their expectations exceeded. Whether it's answering phone calls, responding to emails, or addressing concerns in person, you will be the friendly face and voice of our company. But what makes this opportunity so unique for Fenton, MI residents? First and foremost, working in your own community means that you are well-acquainted with the needs and preferences of the local population. You understand the unique challenges and opportunities that Fenton, MI residents face, allowing you to provide personalized assistance and build strong relationships with customers. Additionally, by working in Fenton, MI, you will save on commuting time and expenses. No more long drives or rush hour traffic! Our office is conveniently located in the heart of Fenton, making your daily commute a breeze. You can enjoy the benefits of a fulfilling career while still being close to your family, friends, and everything that makes Fenton, MI a great place to live. Furthermore, joining our team in Fenton, MI means becoming part of a tight-knit community. We value teamwork and collaboration, and you will have the opportunity to work alongside fellow Fenton, MI residents who share your passion for providing exceptional customer service. Together, we can make a positive impact on our local community and contribute to its growth and success. Don't miss out on this fantastic opportunity to work in customer service right here in Fenton, MI. Apply today and take the next step in your career journey while staying connected to your hometown. We can't wait to welcome you to our team!