As a Customer Service Representative, you will be at the forefront of our commitment to delivering exceptional customer experiences. Your role is essential in ensuring customer satisfaction and building strong relationships between our company and our valued clients. You will serve as a knowledgeable point of contact, assisting customers with their inquiries, resolving issues, and providing guidance on our products or services. Your dedication to delivering top-notch customer service will be instrumental in maintaining our reputation for excellence and driving customer loyalty.
Duties:
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents.
- Loan verification.
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
Qualifications:
- Associates or Bachelor’s Degree or equivalent
- Comfortable with technology (experience using dual monitors)
- Process oriented.
- Comfortable talking with clients over the phone.
- Ability to multitask and adapt to change.
- Positive attitude and willingness to learn.
- Strong attention to detail
- Experience in a professional or office setting.
We offer competitive compensation and benefits packages, including medical/dental/vision insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for client services, we encourage you to apply.
Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are essential for success in this role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Work Location: In person
Read more about Farmington Hills...
Are you a Farmington Hills, MI resident looking for a fulfilling career opportunity? Look no further! We are currently hiring for a Customer Service position in Farmington Hills, MI, and here's why you should consider this amazing opportunity. First and foremost, by joining our team, you will have the privilege of working in your very own community. As a Farmington Hills resident, you already know what makes this city special – its vibrant culture, friendly atmosphere, and close-knit community. By working in Farmington Hills, you will have the opportunity to engage with your neighbors, friends, and family on a daily basis, creating a strong bond with your local community. Moreover, this position offers the chance to make a real difference in the lives of Farmington Hills residents. As a Customer Service representative, you will be the face and voice of our company, providing exceptional service and support to our valued customers. By helping our customers solve their issues and answering their questions, you will be directly contributing to their satisfaction and overall experience. By serving your fellow Farmington Hills residents, you will play a vital role in enhancing the quality of life in our community. Additionally, working in Farmington Hills means you will enjoy a convenient and hassle-free commute. No more long drives or sitting in traffic for hours! You can spend that extra time doing things you love or with your loved ones. This opportunity allows you to maintain a healthy work-life balance and make the most of your time in the beautiful city of Farmington Hills. In conclusion, if you are a resident of Farmington Hills, MI, this Customer Service opportunity is tailor-made for you. Join our team, be a part of your local community, and make a positive impact on the lives of your neighbors. Don't miss out on this chance to work in Farmington Hills and love what you do!